Handling Difficult People and Situations

The College of Animal WelfareTime: 3.00 CPD HoursCourse fee: £45
Conflict is a part of everyday life and is often viewed as negative. 

This workshop aims to help delegates understand the causes of conflict and the impact of their own and others’ behaviour in difficult situations. 

It is designed for anyone who needs to deal with difficult people or situations and will be very interactive. 

Delegates will learn how their own behaviour can affect others around them, how differently people communicate and how to find common ground.  

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